COVID-19  and Store Operations

Please read all the information so that you are not disappointed.

Thank you for your patience and support as we work through higher than normal volumes of orders and calls, as well as lengthier procedures, so as to ensure optimal safety for customers and staff.

Please take time to think through your order so you can get everything in one trip and limit the frequency of visits during this uncertain time.

Masks are now required in-store at all times, thank you for your cooperation.

 

STOCK:

     Potted plants are self-serve outside the entrance of the store (please bring items to the till to pay when you are ready, and stand in line well apart from the other customers).

     Any other items are in their usual places and can be ordered by phone, email, or at the till.

     We are doing regular orders for stock, however, due to the high volumes of orders and limited availability from suppliers, we may be out of some items.

ORDERING:

Please come with a good sense of exactly what you need so you and fellow customers limit your exposure to each other and can be assisted quickly.

In Person 

 

Any product we carry (aside from soil and plants, which are self-serve outside the store) can be purchased by coming into the store via the single front door.  We ask that you read and follow all signage and use the hand sanitizer provided at the front door. Maintain a 6' distance from all staff and fellow shoppers. There are two till lines; the line along the wholesale service counter is now able to process regular transactions, along with wholesale business transactions.  Both lines accept Visa, MasterCard, debit, or cash and larger items can still be ordered at the till to be brought out to your vehicle.  Once you have made your purchase, please exit out the front double doors.  

Phone 

 

Call to place your order

250-479-2084 or 250-479-3414

 

We will write up your order, get your name, phone number, and credit card number to process everything in store.  Seed packet orders can be made by filling out a seed order form under our Garden Supplies tab or shopping in person.  There is often a 1- 1 1/2 hour wait required for phone orders, depending on volume of orders at the time. 

 

Call us when you arrive and tell us what vehicle you are in and we will bring it directly to you.

Email

Info@bordenmercantile.com

Send an email to the address above with DETAILED information about the products and the quantities you would like.  Include a phone number for quicker processing. Please wait for confirmation before picking up your order.  

 

Delivery

 

We offer local delivery of any product we carry two or three days a week.

Minimum standard delivery charge of $15 up to 13 large bags (additional bags $0.95/ea).

Minimum Bale delivery $20 (additional bales $2.25/ea).

Tonne rate $45.

Call 250-479-2084 or 250-479-3414 to order or email us at Info@bordenmercantile.com  Provide your name, address and phone number, along with DETAILED information about the products and the quantities you would like.

Deliveries will be made at our discretion, however we will call when the driver is on the way. Payment must be received via credit card before any delivery is sent.

PAYMENT:

-Cash

-Mastercard or Visa

-Debit cards 

-Credit card only for phone or email orders.