COVID-19  and Store Operations

Please read all the information so that you are not disappointed.

STOCK:

     Bulk organic fertilizers, seed packets, potted plants, and onion sets are self-serve outside the entrance of the store (please bring items to the door to pay when you are ready, and stand in line well apart from the other customers).

     Any other items are in their usual places and can be ordered by phone, email, or at the door.

     We are doing regular orders for stock, however, due to the high volumes of orders and limited availability from suppliers, we may be out of some items.

ORDERING:

Please come with a good sense of exactly what you need so you and fellow customers limit your exposure to each other and can be assisted quickly.

Phone (recommended*)

 

Call to place your order

250-479-2084 or 250-479-3414

 

We will write up your order, get your name, phone number, and credit card number to process everything in store.We will not pick seed packet orders, onion sets, or bulk fertilizer for phone orders; they are self-serve outside the store.

 

Call us when you arrive and tell us what vehicle you are in and we will bring it directly to you.

 

*this option is recommended because it is quicker and allows you to skip the line at the front of the store and provides the most social distancing.

Email

bordenmerc@shaw.ca

Send an email to the address above with DETAILED information about the products and the quantities you would like.  Include a phone number for quicker processing. Please wait for confirmation before picking up your order.  We will not pick seed packet orders, onion sets, or bulk fertilizer for email orders; they are self-serve outside the store.

 

Delivery

 

Call 250-479-2084 or 250-479-3414 to order or email us at bordenmerc@shaw.ca.  Provide your name, address and phone number, along with DETAILED information about the products and the quantities you would like.

Deliveries will be made at our discretion, however we will call when the driver is on the way. Payment must be received via credit card before any delivery is sent and the driver will only be leaving items in the driveway.  THERE WILL BE NO CONTACT WITH THE DRIVER AT THE TIME OF THE DELIVERY; PLEASE WAIT IN YOUR HOUSE AND COLLECT YOUR ITEMS ONCE THE DRIVER IS BACK IN THE VEHICLE.

We are not accepting reusable bags or containers and we are not processing returns, rentals, or special orders at this time.  

PAYMENT:

NO CASH at this time.

Credit cards

Debit with tap only (in person at the store)

Credit card only for phone or email orders.

Bees at Work
Planting
Soap and Herbs

We offer a large selection of bulk dog cookies!

​Good food
for good pets​​

Dogs are welcome in store if they keep their owner on a leash!

© 2019 by Borden Mercantile Co. Ltd.