COVID-19 and Store Operations
Please read all the information so that you are not disappointed.
Update: March 11/2022
Masks are no longer required to be worn on the premises.
Potted plants are self-serve outside the entrance of the store (please bring items to the till to pay when you are ready, and stand in line well apart from the other customers).
Any other items are in their usual places and can be ordered by phone, email, or at the till.
We are doing regular orders for stock, however, due to the high volumes of orders and limited availability from suppliers, we may be out of some items.
Any product we carry (aside from soil and plants, which are self-serve outside the store) can be purchased by coming into the store via the single front door. We ask that you read and follow all signage and use the hand sanitizer provided at the front door. Maintain a 6' distance from all staff and fellow shoppers. There are two till lines; the line along the wholesale service counter is now able to process regular transactions, along with wholesale business transactions. Both lines accept Visa, MasterCard, debit, or cash and larger items can still be ordered at the till to be brought out to your vehicle. Once you have made your purchase, please exit out the front double doors.
Call to place your order
250-479-2084 or 250-479-3414
We will write up your order, get your name, phone number, and credit card number to process everything in store. Seed packet orders can be made by filling out a seed order form under our Garden Supplies tab or shopping in person. There is often a 1- 1 1/2 hour wait required for phone orders, depending on volume of orders at the time.
Call us when you arrive and tell us what vehicle you are in and we will bring it directly to you.
Send an email to the address above with DETAILED information about the products and the quantities you would like. Include a phone number for quicker processing. Please wait for confirmation before picking up your order.
We offer local delivery of any product we carry two or three days a week.
Call 250-479-2084 or 250-479-3414 to order or email us at Info@bordenmercantile.com Provide your name, address and phone number, along with DETAILED information about the products and the quantities you would like.
Deliveries will be made at our discretion, however we will call when the driver is on the way. Payment must be received via credit card before any delivery is sent.